Women's Loose Fit Wool Coat - Long Sleeve Lapel Jacket for Autumn Winter

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

• Items must be unused, unworn, and in their original packaging, with all tags attached.
• Proof of purchase (such as your order number or receipt) is required.
• Returns must be sent back to the address provided by our customer service team.

Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost during return transit.

2. Refunds

Once we receive and inspect your returned item(s), we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Refunds will not be issued for:

• Items returned in used or damaged condition.
• Items returned after the 30-day window.
• Final sale or clearance items.

3. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired size or style.

4. Damaged or Incorrect Items

If you received a damaged or incorrect product, contact us within 48 hours of delivery at customercare@woolenshell.com with photos of the item. We’ll make it right as quickly as possible.

5. Contact Us

For any questions about returns or refunds, reach out to us at:
📧 customercare@woolenshell.com