Welcome to Woolen Shell's FAQ page — here you’ll find answers to the most common questions about our products, orders, and policies.
🧥 1. What products does Woolen Shell sell?
We specialize in high-quality men’s and women’s outerwear, including jackets, coats, and seasonal fashion essentials designed for comfort, durability, and style.
🚚 2. Where do you ship?
We currently ship to customers across the USA, Canada and Europe.
⏱️ 3. How long does shipping take?
Orders are processed within 1–3 business days, and delivery usually takes 5-10 business days depending on your location.
💳 4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods available at checkout.
🔁 5. What is your return policy?
We accept returns within 30 days of receiving your order, as long as the item is unused, unworn, and in its original packaging.
Customers are responsible for return shipping costs.
For full details, check our [Return & Refund Policy] page.
🧾 6. How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package in real-time.
📏 7. How do I choose the right size?
We provide a detailed Size Guide on our website to help you find your perfect fit.
If you’re between sizes, we recommend sizing up for comfort.
📦 8. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us immediately at customercare@woolenshell.com, and we’ll do our best to make changes or cancel it before processing.
💬 9. How can I contact customer service?
You can reach us anytime at customercare@woolenshell.com.
We typically respond within 24 hours (excluding weekends and holidays).
🧤 10. Do you restock sold-out items?
Yes! Some popular styles are restocked regularly.
Sign up for our newsletter or follow us on social media to get updates on restocks and new arrivals.