We’d love to hear from you! Whether you have a question about your order, need help with sizing, or just want to know more about our products — the Woolen Shell team is here to help.
📧 Email Support
The best way to reach us is by email:
customercare@woolenshell.com
We do our best to reply within 24 hours, Monday through Friday (excluding weekends and holidays).
🕒 Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
📦 Order Inquiries
If you’re contacting us about an existing order, please include your order number in the message so we can assist you faster.
💬 Social Media
Stay connected and follow us for new arrivals, sales, and updates:
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📸 Instagram: @woolenshell
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📘 Facebook: Woolen Shell
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🎥 TikTok: @woolenshell