At Woolen Shell, we’re committed to delivering your order quickly and safely, no matter where you are.
1. Processing Time
All orders are processed within 1–3 business days after being placed.
Once processed, you’ll receive a confirmation email with tracking details.
Note: Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time & Regions
We currently ship to the USA, Canada, and Europe.
Estimated Delivery Times:
-
USA: 3–5 business days
-
Canada: 3–10 business days
-
Europe: 3–12 business days
Delivery times may vary slightly based on your location, carrier delays, or customs processing.
3. Shipping Costs
Shipping rates are calculated at checkout based on your location and total order weight.
We occasionally offer free shipping promotions, which will be clearly announced on our website.
4. Order Tracking
Once your order has shipped, you’ll receive an email containing a tracking number to follow your package.
If you haven’t received a tracking email within 3 business days, please contact us.
5. Delays & Lost Packages
While we strive for timely delivery, unforeseen delays (such as weather, customs, or carrier issues) may occur.
If your package appears lost or significantly delayed, please email us at customerscare@woolenshell.com, and we’ll help resolve the issue promptly.
6. Wrong Address Disclaimer
Please double-check your shipping details before submitting your order.
Apex Outwear is not responsible for packages shipped to incorrect or incomplete addresses provided by customers.
7. Contact Us
For any shipping-related questions or concerns, feel free to reach out:
📧 customercare@woolenshell.com